Help Keep the Aviation Industry Flying – Join QOCO as a Support Engineer

Are you passionate about solving real-world problems through smart technology? At QOCO Systems, we’re helping the aviation industry work smarter by providing SaaS tools that streamline operations and enable secure data exchange. We’re now looking for a Support Engineer to join our crew and make sure our solutions deliver top performance to global airlines and MROs.

This is your chance to work with meaningful products, support real-time aviation operations, and be part of a team that values curiosity, impact, and growth. If you enjoy working hands-on with technology, helping customers succeed, and solving challenges in a fast-paced environment – this might be your next role.

QOCO is a place for builders. We value people who take initiative, ask questions, and aren’t afraid to do things differently.

What You’ll Do

As a Support Engineer in the Service Operations team, you will ensure the smooth operation of QOCO’s SaaS products by providing technical support, troubleshooting production issues, and maintaining integration reliability.

Your day-to-day will include:

• Monitoring alerts, investigating anomalies, and maintaining operational health across live customer environments
• Managing and resolving support tickets within defined service levels
• Supporting customers and helping them improve their maintenance and operational processes
• Collaborating with internal stakeholders (developers, product teams, solution analysts) to resolve more complex issues
• Performing configuration updates, routine maintenance tasks, and integration checks
• Creating and maintaining documentation to support troubleshooting, recurring tasks, and knowledge sharing

What You Bring

We are looking for someone with a technical mindset, structured way of working, and a customer-focused approach. You will succeed in this role if you enjoy problem-solving, learning new things, and taking ownership of your tasks.

Here’s what we hope you bring:

• A degree in Business, Computer Science, Engineering, Information Systems, or a related field
• Experience or strong interest in working with SQL
• Basic understanding of APIs, system integrations, or data flows (REST, SFTP, file-based integrations)
• Strong communication skills and fluency in English (Finnish is a plus but not required)
• Ability to prioritise, manage parallel tasks, and follow processes accurately
• Attention to detail and a structured approach to troubleshooting
• Interest or experience in data analysis
• Ability to work both independently and as part of a team
• A proactive mindset with willingness to learn new tools and concepts

It would be a super big plus if you also have:

• Previous experience in technical customer support, SaaS support, or production operations
• Interest or background in aviation, aircraft maintenance, or operational processes
• Familiarity with monitoring tools, alerting systems, or log analysis
• Experience with process development or improving internal workflows
• Understanding of data validation, system configurations, or quality assurance practices
• Ability to analyse recurring issues and propose improvements
• Experience working in an international environment

Why QOCO?

At QOCO, every person has a direct impact. You’ll have real ownership over your work and the chance to shape products that are used by major players in global aviation.

We get things done, support each other, and aren’t afraid to question how things have always been done. Here’s what we offer:

• A meaningful role where your work directly impacts clients worldwide
• A flexible hybrid working model and strong support for work-life balance
• Clear opportunities for growth as the company continues to scale
• Great benefits, including lunch and sport perks, occupational healthcare, free breakfast at the office and more

Fun fact: We've more than doubled our headcount since 2021 ; from 25 to over 70 people in 2025, and we’re still growing!

Excited to help us support our customers in the best way possible? Apply now and come build with us.